Refund Policy

Refund Policy — Holiday Xpert LTD

This Refund Policy explains when refunds are available, how to request them, how long they take, and what limits apply when you purchase air travel through Holiday Xpert LTD (“Holiday Xpert LTD,” “we,” “our,” “us”). We are an online travel agency; flights are operated by independent airlines and suppliers (“Carriers”). Carrier fare rules and applicable laws control eligibility for refunds and may override any general guidance below.

1) Scope & Definitions

• Booking: Your purchase request after payment authorization.
• Issuance/Ticketing: When the Carrier assigns a ticket number/record locator.
• Refund: Return of money to the original form of payment, when permitted by fare rules/law.
• Credit/Voucher: Non-cash value provided by the Carrier in lieu of a cash refund.
• Change/Reissue: Modifying dates, times, or routes under the fare rules; may require added payment.

2) Refund Basics & Eligibility

• Carrier fare rules control. Most economy promotional fares are non-refundable. Flexible or refundable fares usually allow refunds subject to conditions.
• We cannot approve refunds that the Carrier does not permit. We act as your agent to request and process refunds according to the Carrier’s rules and applicable law.
• Refundability is shown during checkout and in your confirmation email. Always review before payment.
• Time limits apply. Some refundable fares require cancellation before scheduled departure to retain value.

3) U.S. 24-Hour Flex Rule (DOT Guidance)

For tickets booked for travel to/from the United States and purchased at least 7 days before departure, U.S. Department of Transportation guidance expects U.S. airlines to offer either a 24-hour hold at the quoted fare or a 24-hour free cancellation. Many non-U.S. airlines voluntarily follow a similar practice for U.S. itineraries.

• If your itinerary/Carrier supports a 24-hour free cancellation and you booked ≥7 days before departure, we will submit your refund request within that window. Final approval remains with the Carrier.
• Some fares (e.g., basic economy, special consolidator fares) or some Carriers/partners may not participate in a free 24-hour refund; in those cases, a hold option may appear instead of cancel-for-free.

Tip: If you need to use the 24-hour option, contact us immediately after booking and include your booking reference.

4) Involuntary Changes & Cancellations by Carrier

If the Carrier cancels your flight, significantly changes schedule, or cannot honor your ticket, you may be entitled to a refund or alternative under the Carrier’s policies and applicable law.

• Eligible: Flight cancellation; schedule change meeting the Carrier’s threshold; denied boarding due to oversale (per policy); duplicate ticketing errors by Carrier.
• Remedies: Cash refund to original payment, rebooking, or voucher—per Carrier choice/rules; you may select from available options.
• Our handling fee: Typically waived for Carrier-initiated (involuntary) cases we process.

5) Voluntary Changes & Cancellations by You

Voluntary cancellations follow your fare rules. Options commonly include non-refundable (no cash back), credit/voucher with a change fee and/or fare difference, or refundable with conditions.

• Non-refundable fares: No cash refund after risk-free window (if offered). Taxes/fees may be refundable in some jurisdictions.
• Refundable/Flexible fares: Refund allowed if you cancel within the permitted timeframe and meet conditions.
• Change instead of cancel: Many non-refundable tickets can be reissued for a fee plus any fare difference.

6) No-Show, Late Check-In & Partially Used Tickets

• No-show: If you miss a flight without canceling in time, the ticket may lose all value and remaining segments may auto-cancel.
• Partially used tickets: Refunds of unused coupons (segments) depend on fare rules; many discounted fares do not refund the unused portion.
• Hidden city/throwaway ticketing: Violates most Carrier terms and typically voids refunds/credits.

7) Seats, Bags & Other Ancillaries

• Seat selection, baggage, priority boarding and similar add-ons are governed by the Carrier. Many are non-refundable after purchase unless the Carrier cancels or fails to provide the service.
• If a refund is permitted, it is usually processed by the Carrier; we will assist with your request where possible.

8) How to Request a Refund

1. Act fast: For risk-free windows or before departure, contact us promptly.
2. Support: Use our email Info@holidayxpertltd.com.
3. Include: Booking reference, ticket number(s), passenger names, reason (voluntary/involuntary), supporting documents (e.g., medical note, death certificate) if applicable.
4. We review & forward: We confirm eligibility against fare rules and submit your request to the Carrier where required.
5. Confirmation: We email status updates and, if approved, the refund confirmation and timeline.

9) Processing Times & How Refunds Are Paid

• Carrier approval time: Most Carriers decide within 7–20 business days; complex cases may take longer.
• Funds to your account: After Carrier approval and issuance of the refund, banks typically post:
  • Credit/Debit card: 5–10 business days (varies by bank/region).
  • Bank transfer/ACH: 5–15 business days.
  • Wallets/UPI: usually instant–7 business days.
• Original form of payment: Refunds go back to the method you used. If your card expired or account closed, your bank should route it; otherwise, we follow the Carrier’s alternative process.
• Consolidated purchases: If multiple tickets were paid in one transaction, refunds may post as separate line items.

10) Our Service/Admin Fees

For voluntary requests we process after ticketing (e.g., cancel/refund, change/reissue), our disclosed service/admin fee may apply in addition to any Carrier penalties and fare differences. We always quote the amount for your approval before proceeding. For involuntary Carrier-initiated cases we process, our equivalent handling fee is typically waived.

11) Currency, Exchange Rates & Banks

• Charge currency: We usually charge in USD unless stated otherwise at checkout.
• Refund currency: Carriers often return funds in the original charge currency/amount; exchange-rate changes or bank FX fees are outside our control.
• Statement differences: Small variances can occur due to bank handling, FX movements, and intermediate fees.

12) Multi-Passenger & Group Bookings

• Mixed eligibility: Some passengers/fares in the same booking may have different rules (e.g., adult vs. child, basic vs. flex).
• Group contracts: Separate terms may apply (deposits, attrition, name deadlines). Check your group agreement.

13) Special Cases (Credits, Promo Codes, Third-Party Pay)

• Credits/Vouchers: When cash refunds are not available, Carriers may issue credits with specific expiry/transfer rules. We’ll document what the Carrier provides.
• Promo codes/coupons: Discount codes are generally not refundable and are not returned if you cancel.
• Gift cards/wallets: Value may return to the original wallet or residual balance per issuer policy.
• Third-party payment providers: Refunds processed via these services follow their posting timelines.

14) Disputes & Chargebacks

Most issues resolve fastest if you contact us first with your booking reference. Initiating a chargeback while we are actively resolving a case can delay outcomes and may lead to ticket cancellation by the Carrier. We provide documentation to your bank upon request.

15) Laws That May Apply

• United States: DOT guidance for U.S. itineraries; state consumer laws.
• International: Local consumer laws may apply based on your origin/destination (e.g., EU/UK rules on cancellations and significant schedule changes for flights departing from the EU/UK).
• Where laws provide stronger protections than fare rules, the law prevails.

16) At-a-Glance Summary

17) Contact Us

Need help with a refund or credit? We’re here to assist.
Refund Requests
Email: Info@holidayxpertltd.com
Phone: 1 (844) 352-8649 (Mon–Fri, 9:00 AM–6:00 PM local time; urgent travel call anytime)