Frequently Asked Questions (FAQs)
1. How do I book a car rental with Holiday Xpert LTD?
Booking a car rental is simple and convenient. You can browse available vehicles on our website, select your pickup location, choose your rental dates, and complete your reservation using our secure online checkout system. You may also contact our support team for personalized assistance if you prefer phone or email booking.
2. What documents do I need to rent a car?
To rent a car, you must present a valid driver's license, a credit card issued in the primary driver's name, and proof of insurance if you decline our optional coverage. International travelers may be required to show a passport and/or an International Driving Permit depending on local regulations.
3. Can I rent a car without a credit card?
Most rentals require a credit card for security and authorization purposes. Some locations may accept debit cards with additional verification or deposit requirements. Contact our customer service team to confirm acceptable payment options for your chosen rental location.
4. What is the minimum age to rent a car?
The minimum age to rent a car is typically 21. Drivers aged 21–24 may be subject to a young-driver surcharge. Luxury vehicles, vans, and specialty cars may require a higher minimum age. Always review the age requirements displayed during your booking process.
5. Can I extend my rental period?
Yes, extensions are available based on vehicle availability. Please contact us before your scheduled return time so we can assist you in updating your rental contract. Additional fees may apply depending on the extension duration and updated daily rates.
6. What happens if I return the car late?
Late returns may result in extra charges, typically calculated at the daily rental rate or in hourly increments. It’s important to return the vehicle on time to avoid additional fees. If you anticipate a delay, notify us as soon as possible so we can guide you on the next steps.
7. Are there any additional fees or charges?
Additional fees may apply for optional services such as GPS, child seats, insurance upgrades, toll services, extra drivers, or refueling. Airport surcharges or after-hours pickup fees may also apply. All charges will be clearly displayed during the booking process for full transparency.
8. Is insurance included in the rental price?
Basic insurance coverage is usually included in your rental price. For enhanced protection, you may choose additional coverage options such as Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), or Personal Accident Insurance. Review all available options before confirming your rental.
9. Can I rent a car one way?
Yes, one-way rentals are available for many locations. You can pick up the car at one branch and drop it off at another. One-way fees may apply depending on route and vehicle availability. Check the booking details for applicable charges before confirming your trip.
10. What should I do if I have an accident with the rental car?
In case of an accident, contact local authorities immediately and obtain a police report. Inform our support team as soon as possible to report the incident. Your insurance coverage and rental agreement will determine the next steps, including deductibles or additional documentation.
11. Can I cancel or modify my reservation?
Yes, cancellations and modifications are allowed based on the terms of your reservation. Some cancellations may be free if made early enough, while last-minute cancellations may incur fees. Vehicle changes or date adjustments depend on availability and may result in updated pricing.
12. What is the fuel policy?
Our standard fuel policy is “Full-to-Full,” meaning the car is provided with a full tank and must be returned with a full tank. If the tank is not full upon return, a refueling fee will be charged. Some locations offer prepaid fuel options for convenience.
13. Are there any restrictions on where I can drive the rental car?
Yes, certain geographical restrictions may apply depending on the rental location. Some areas may be restricted due to safety concerns or insurance limitations. Cross-border travel may require prior authorization and additional fees. Please confirm all driving restrictions in your rental agreement.
14. Do you offer any discounts or promotional offers?
We regularly offer seasonal discounts, early booking deals, loyalty rewards, and promotional coupon codes. Check our website’s offers page or subscribe to our newsletter to stay updated on the latest savings opportunities.
15. How do I contact customer support?
Our customer support team is available around the clock to help with reservations, cancellations, or any rental-related questions. You can reach us through phone, email, or live chat on our website. We strive to deliver fast, friendly, and reliable assistance at all times.
