Privacy Policy

Holiday Xpert LTD (“we”, “our”, or “us”) is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect data when you visit our website or use our car rental booking services. By accessing our platform, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide seamless rental services and enhance your experience. Depending on your interactions, we may collect:

Personal Identification – Name, address, email, phone number, date of birth.
Driver Information – Driver’s license number, expiration date, and issuing authority.
Payment Information – Credit/debit card details, billing address, and transaction history.
Booking Details – Pickup/drop-off dates, vehicle preferences, rental history.
Technical Data – IP address, browser type, device information, operating system, access times.
Cookies & Tracking Data – Preferences, browsing patterns, and analytics for site optimization.

2. How We Use Your Information

We use your information to deliver a secure, personalized, and efficient rental experience. This includes:

Processing your car rental reservation and related services.
Completing payments, preventing fraud, and verifying identity.
Sending booking confirmations, reminders, receipts, or promotional messages.
Providing customer support and resolving service-related issues.
Improving website functionality, performance, and user personalization.
Complying with legal obligations and regulatory requirements.

3. Sharing Your Information

We value your trust and do not sell or rent your personal information. However, we may share your data with trusted third parties only when necessary to fulfill your booking or comply with legal requirements. These may include:

Car rental providers and fleet operators.
Payment gateways and financial institutions.
Fraud prevention and verification partners.
Technology providers supporting our booking platform.
Government agencies or legal authorities when required by law.

All third-party partners are required to handle your data responsibly and in accordance with applicable privacy laws.

4. Data Security

We implement strict administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or misuse. This includes encryption technologies, secure networks, PCI-compliant payment processing, and continuous monitoring. While we strive to maintain the highest level of security, no online transmission is completely risk-free.

5. Cookies and Tracking Technologies

Our website uses cookies, analytics tools, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance. You can manage or disable cookies through your browser settings, but doing so may limit certain website functionality.

6. Third-Party Services

Our website may contain links or integrations with third-party websites, such as car rental providers, insurance partners, or payment processors. Each third-party service operates under its own privacy practices, and we encourage you to review their policies independently. We are not responsible for the actions or content of external websites.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or store personal data from children. If we learn that such information was collected inadvertently, we will promptly remove it from our systems.

8. Your Rights and Choices

Depending on applicable state and federal laws, you may have the right to:

Request access to the personal information we hold about you.
Update or correct inaccurate information.
Request deletion of your personal data.
Opt out of marketing communications at any time.
Restrict or object to certain data processing activities.

To exercise these rights, please contact our customer service team directly.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or maintain accurate business records. Once no longer required, your data will be securely deleted or anonymized.

10. Privacy Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updated versions will be posted on this page along with a revised “Last Updated” date. Continued use of our website after updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to our support team at Holiday Xpert LTD. Our team is dedicated to assisting you and protecting your privacy every step of the way.